Confidentiality and Non Disclosure
Agreements
Shri Groups Technologies believes in ethical conduct of
business and considers protecting the vital classified information
received from client and built in to the project sacrosanct.
Company NDA
We ensure very high-level protection of the data / code
/ know-how, received from our Customers while executing
their orders. We are ready to sign Data Non-Disclosure Agreement
or in any other format you provide.
Employee NDA
Shri Groups Technologies requires each of its employees
to sign a very strict contract, preventing disclosure of
any information.
Service Level Agreements (SLA)
Shri Groups Technologies Service level agreements are put
in place to define the minimum level of service that must
be provided. They are, therefore, the basis for measuring
our performance. SLA's will typically be included in the
contract schedules and cover a number of areas of service
including.
System availability and response times
Quality standards
Measuring and monitoring service levels can be achieved
through user satisfaction surveys and analysis of performance
data such as system response and job turn around times.
It is not always easy to identify performance measures that
accurately reflect the standard of service required by
the client's users.
SLA's can be ineffective documents unless the client has
practical and realistic remedies in the event of non-performance.
Such remedies might include the withholding or deduction
of agreed rebates from fees otherwise payable to us, if
the agreed level of performance is not maintained. The client
needs to be aware that SLA's are not inflexible and there
should be a review period in the SLA to cover changing client
requirements and new technology.
Property Rights for Produced Materials
All materials, created by Shri Groups Technologies in the
course of project execution, e.g. software, source code,
data structures, documentation, design options, etc., fully
belong to the client unless agreed to separately. After
project completion all materials are transferred to the
client, and after he/she confirms the successful receipt,
all electronic copies of this data will be purged unless
instructed otherwise by the client.
Shri Groups Technologies is flexible and ready to consider
additional conditions pertinent to rights of ownership for
produced materials.
Warranty and Product Maintenance
Shri Groups Technologies takes care in delivering a high
quality product that fully adheres to the specifications
defined and approved by the client. Though the deliverables
are tested at multiple levels by Shri Groups Technologies
and also accepted and approved by the client, there can
be times when bugs occur after the final delivery is made.
Shri Groups Technologies offers to its clients 60 days (after
the final delivery) testing and trial period under which
all bugs found by the Customer are fixed free of charge.
Even after expiration of this period, we might provide the
clients short cost-free consultations on the project concerning
source code, implementation etc.
Product support
Shri Groups Technologies can offer paid support services
for created products, like modification of the product and
creation of successive versions, product setup, customization,
and administration at the Customer's servers, end user support
Support team
Shri Groups Technologies can provide a dedicated support
team to support the product/software developed by us. The
same developers who participated in the project development
group carry out Bug fixing and product support; therefore,
such tasks are fulfilled with maximum speed and quality.
The support can also be extended to providing the email
and chat support to your customers. We can train our people
to provide the back office support required to run the projects
developed by us for you.
Payment Schedule
The payment terms are as per mutual agreement between Shri Groups Technologies and the Client.
Payment Mode
Shri Groups Technologies requires that client make the
requisite payments by wire transfer to our bank account
in India. The wire transfer details are different for various
currencies in which the payment is being made and is made
available to the client on project initiation. The wire
transfer sender charges, if any, will have to be borne by
the client.